Effective date: [18/09/2025]
We sell pre-loved items. Every piece is one-of-a-kind and listed as-is with clear photos and noted flaws. We do not accept change-of-mind returns or size/fit exchanges.
Your rights (Australian Consumer Law)
Nothing in this policy limits your rights under the ACL. If a product is faulty, unsafe, or misdescribed, you may be entitled to a repair, replacement, or refund depending on whether the problem is major or minor.
What counts as a “fault”
Eligible faults include (examples):
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A major defect not disclosed (e.g., broken zipper, torn seam, non-functional hardware)
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A material stain/tear not shown or mentioned
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Item materially not as described (e.g., wrong size labelled, wrong brand)
Not faults (typical for second-hand goods and/or disclosed in the listing):
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Light wear, gentle fading, pilling, minor pulls, or loose threads
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Small marks or repairs already photographed or described
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Colour variation due to lighting/screens
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Measurement differences within ±2 cm
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Packaging/box condition
No returns for
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Change of mind / doesn’t suit / wrong size or fit
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Items marked “Final Sale / As-Is” (unless faulty under ACL)
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Hygiene items: earrings, lingerie, swimwear, bodysuits, beauty (unless faulty)
If your item is faulty
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Contact us within 7 days of delivery: [support@yourstore.com]
Include your Order #, photos/video of the issue, and the swing tag/security seal still attached (if applicable). -
We’ll assess and, if approved, provide a prepaid return label (AU) or reimburse reasonable tracked return postage (international).
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Return the item in the same condition received. Once inspected, we will resolve per ACL:
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Major failure: refund or replacement (if a suitable replacement exists)
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Minor issue: repair, partial credit, or refund at our option
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Original shipping is refundable only where required under the ACL.
Timeframes
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Lodge your faulty-item claim within 7 days of delivery
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Return must be shipped within 7 days of approval
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Processing after we receive your parcel: 3–5 business days
How items are represented
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We aim to show accurate, unfiltered photos from multiple angles and list all known faults.
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Condition is graded and described to the best of our knowledge; please review photos and measurements before purchasing.
Contact
Questions or help with a faulty item?
Contact Us